after performing a cold transfer to a human, the a...
# ask-ai
a
after performing a cold transfer to a human, the agent transfer the call but stays behind talking to itself. How can I make the agent hangup after cold transfer?
t
Thanks for reaching out, Cesar. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
In LiveKit telephony applications, a cold transfer is designed to transfer a caller to another number or SIP endpoint without the agent staying on the line. To ensure the agent hangs up after the transfer, you can use the
transfer_sip_participant
API. This API automatically ends the current session after the transfer is complete. If you are implementing this in your agent code, ensure that the transfer logic is correctly set up to terminate the session post-transfer. Let me know if you need further assistance with this! Sources: Transferring calls | LiveKit Docs | Agents telephony integration | LiveKit Docs