how do I remove an agent from the sip call after i...
# ask-aid
dry-branch-55698
05/12/2025, 9:32 PMhow do I remove an agent from the sip call after it performs a transfer
t
tall-airline-16756
05/12/2025, 9:32 PMThanks for reaching out, Theo. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
tall-airline-16756
05/12/2025, 9:32 PMTo remove an agent from a SIP call after it performs a transfer, you can follow these steps:
1. Use the
transfer_sip_participant Copy code
@function_tool()
async def transfer_call(self, ctx: RunContext):
transfer_to = "+15105550123";
participant_identity = "+15105550123";
await ctx.session.generate_reply(
instructions="Inform the user that you're transferring them to a different agent."
);
job_ctx = get_job_context();
try:
await job_ctx.api.sip.transfer_sip_participant(
api.TransferSIPParticipantRequest(
room_name=job_ctx.room.name,
participant_identity=participant_identity,
transfer_to=f"tel:{transfer_to}",
)
);
except Exception as e:
print(f"error transferring call: {e}"); Copy code
# Add a callback to handle the transfer completion
def on_sip_transfer_done(f: asyncio.Future):
if f.exception():
logger.error(f"Error transferring SIP participant: {f.exception()}");
else:
<http://logger.info|logger.info>("SIP participant transferred");
ctx.delete_room(); # This removes the agent from the call
# Perform the transfer and add the callback
ctx.transfer_sip_participant(participant, "tel:+15551234567").add_done_callback(
on_sip_transfer_done
);d
dry-branch-55698
05/12/2025, 9:33 PMwhat about for a warm transfer
t
tall-airline-16756
05/12/2025, 9:33 PMUnfortunately, I couldn't find specific information about performing a warm transfer for a SIP call where the agent remains on the line during the transfer process. The available details primarily cover cold transfers using the
transfer_sip_participant