i get this error with outbound caller: {"message":...
# ask-ai
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i get this error with outbound caller: {"message": "Error in _recv_task", "level": "ERROR", "name": "livekit.plugins.openai.realtime", "exc_info": "Traceback (most recent call last):\n File \"C:\\Users\\Usuario\\my-app\\outbound-caller-python-main\\venv\\Lib\\site-packages\\livekit\\agents\\utils\\log.py\", line 16, in async_fn_logs\n return await fn(*args, **kwargs)\n ^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"C:\\Users\\Usuario\\my-app\\outbound-caller-python-main\\venv\\Lib\\site-packages\\livekit\\plugins\\openai\\realtime\\realtime_model.py\", line 1189, in _recv_task\n raise Exception(\"OpenAI S2S connection closed unexpectedly\")\nException: OpenAI S2S connection closed unexpectedly", "timestamp": "2025-03-01T180616.548740+00:00"} {"message": "Error in _main_task", "level": "ERROR", "name": "livekit.plugins.openai.realtime", "exc_info": "Traceback (most recent call last):\n File \"C:\\Users\\Usuario\\my-app\\outbound-caller-python-main\\venv\\Lib\\site-packages\\livekit\\agents\\utils\\log.py\", line 16, in async_fn_logs\n return await fn(*args, **kwargs)\n ^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"C:\\Users\\Usuario\\my-app\\outbound-caller-python-main\\venv\\Lib\\site-packages\\livekit\\plugins\\openai\\realtime\\realtime_model.py\", line 1266, in _main_task\n await asyncio.gather(*tasks)\n File \"C:\\Users\\Usuario\\my-app\\outbound-caller-python-main\\venv\\Lib\\site-packages\\livekit\\agents\\utils\\log.py\", line 16, in async_fn_logs\n return await fn(*args, **kwargs)\n ^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"C:\\Users\\Usuario\\my-app\\outbound-caller-python-main\\venv\\Lib\\site-packages\\livekit\\plugins\\openai\\realtime\\realtime_model.py\", line 1189, in _recv_task\n raise Exception(\"OpenAI S2S connection closed unexpectedly\")\nException: OpenAI S2S connection closed unexpectedly", "timestamp": "2025-03-01T180616.550741+00:00"}
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The error "OpenAI S2S connection closed unexpectedly" indicates that the connection to the OpenAI service was closed unexpectedly during the session. This can occur due to several reasons, such as network issues, incorrect API configurations, or limitations on the OpenAI side. To troubleshoot, ensure that your OpenAI API key is valid and has access to the Realtime API, as mentioned in the LiveKit documentation. Additionally, verify that your network connection is stable and that there are no firewall rules blocking the WebSocket connection. If the issue persists, consider checking for any updates or patches in the LiveKit or OpenAI libraries that might address this problem. Would you like more detailed guidance on how to resolve this issue? Sources: - LiveKit documentation 👍 0 button 👎 0 button 💡 Hint: Mention @runllm in the thread for followups.
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@millions-hair-24956
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I'm here to help with questions related to Livekit. Could you please provide more details or rephrase your question so I can assist you better? 👍 0 button 👎 0 button 💡 Hint: Mention @runllm in the thread for followups.
The error "OpenAI S2S connection closed unexpectedly" suggests that the connection to the OpenAI service was terminated unexpectedly. This can be due to several reasons, such as network instability, incorrect API configurations, or limitations on the OpenAI side. To address this issue, consider the following steps: 1. Check API Key and Access: Ensure that your OpenAI API key is valid and has access to the Realtime API. You can verify this by checking your OpenAI account settings or contacting OpenAI support. 2. Network Stability: Ensure that your network connection is stable. Network interruptions can cause WebSocket connections to close unexpectedly. 3. Error Handling: Implement robust error handling in your application to manage reconnections gracefully. This includes handling exceptions and attempting to reconnect when a connection is lost. 4. Update Libraries: Ensure that you are using the latest versions of the LiveKit and OpenAI libraries, as updates may include fixes for known issues. 5. Review Logs: Examine the logs for any additional error messages that might provide more context about the disconnection. If the issue persists, you may need to contact LiveKit support for further assistance, as there could be a deeper issue with the service or configuration. Would you like more detailed guidance on any of these steps? Sources: - https://docs.livekit.io/python/livekit/plugins/openai/realtime/realtime_model.html#livekit.plugins.openai.realtime.realtime_model.RealtimeSession - https://livekit-users.slack.com/archives/C07FY8WHGPM/p1729892225.343769 👍 0 button 👎 0 button 💡 Hint: Mention @runllm in the thread for followups.