For the past few days, my bot has been acting differently. Most of the time, I can't connect to my agent. I checked my AWS configuration, including RAM and CPU usage, and everything looks fine. I also reviewed my agent bot logs, but there are no errors or timeouts. I'm not sure what's causing this issue, and since our voice bot is currently in the live testing phase, I don't know what to tell clients.

To troubleshoot connection issues with your LiveKit agent, consider the following steps: 1. Check Network Configuration: Ensure that your AWS security group settings allow the necessary inbound and outbound traffic for LiveKit. Refer to the to verify that the required ports are open. 2. Review Agent Logs: Although you mentioned no errors, ensure that your logs are set to a detailed level to capture all events. This can help identify any subtle issues. 3. Capacity and Load: Confirm that your agent is not overloaded. Even if CPU and RAM appear fine, the number of concurrent connections might exceed the agent's capacity. Consider scaling your setup if necessary. 4. Connection Stability: If the issue is intermittent, it might be related to network stability. Check for any network latency or packet loss between your server and LiveKit. 5. LiveKit Configuration: Ensure that your LiveKit server URL and API keys are correctly configured. A common issue is incorrect credentials leading to connection failures. 6. Update Dependencies: Make sure all your LiveKit-related packages and dependencies are up to date, as updates may contain important bug fixes. Would you like more detailed guidance on any of these steps? Sources: - Figure Image 👍 0 button 👎 0 button 💡 Hint: Mention @runllm in the thread for followups.

@millions-hair-24956 it connect the call but mostly it won't connect. or my frontend/sip doesn't reach to agent.

To address the issue where calls connect inconsistently or the frontend/SIP doesn't reach the agent, consider the following: 1. Network and Firewall Settings: Ensure that your network and firewall settings allow traffic on the necessary ports for LiveKit. This includes both TCP and UDP ports. Refer to the to verify that the required ports are open. 2. SIP Trunk Configuration: Double-check your SIP trunk configuration to ensure it is correctly set up. This includes verifying the SIP trunk details, such as the address, authentication credentials, and any associated dispatch rules. 3. Agent Capacity: Ensure that your agent has sufficient capacity to handle incoming connections. If the agent is overloaded, it may not be able to accept new connections. Consider scaling your deployment if necessary. 4. Logs and Debugging: Enable detailed logging on both the frontend and the agent to capture any errors or warnings that might indicate why connections are failing. This can provide insights into whether the issue is with the SIP connection or the agent itself. 5. LiveKit Configuration: Verify that your LiveKit server URL and API keys are correctly configured. Incorrect credentials can lead to connection failures. Would you like more detailed guidance on any of these steps? Sources: - Figure Image 👍 0 button 👎 0 button 💡 Hint: Mention @runllm in the thread for followups.

I'm here to help with questions related to LiveKit. Could you please provide more details or rephrase your question so I can assist you better? 👍 0 button 👎 0 button 💡 Hint: Mention @runllm in the thread for followups.

@millions-hair-24956 i have setted the aws configuration according to livekit which is working fine.

It seems likely that your AWS configuration is correct, but you're still experiencing issues with inconsistent call connections. Here are a few additional steps you might consider: 1. Check SIP and Agent Logs: Ensure that both your SIP server and LiveKit agent logs are set to a detailed level to capture all events. This can help identify any subtle issues that might not be immediately apparent. 2. Network Stability: Verify the stability of your network connection. Intermittent network issues can cause calls to fail to connect. Use tools like ping or traceroute to check for latency or packet loss. 3. SIP Trunk Configuration: Double-check your SIP trunk configuration to ensure it is correctly set up. This includes verifying the SIP trunk details, such as the address, authentication credentials, and any associated dispatch rules. 4. Agent Capacity: Ensure that your agent has sufficient capacity to handle incoming connections. If the agent is overloaded, it may not be able to accept new connections. Consider scaling your deployment if necessary. 5. LiveKit Configuration: Verify that your LiveKit server URL and API keys are correctly configured. Incorrect credentials can lead to connection failures. Would you like more detailed guidance on any of these steps? Sources: - https://docs.livekit.io/home/self-hosting/ports-firewall/#radix-:R3dkvffep9tkq:-content-AWS - https://docs.livekit.io/home/self-hosting/vm/#Troubleshooting 👍 0 button 👎 0 button 💡 Hint: Mention @runllm in the thread for followups.

@millions-hair-24956 i am using livekit cloud

If you're using LiveKit Cloud and experiencing issues with inconsistent call connections, consider the following steps: 1. Check LiveKit Cloud Status: Ensure that there are no ongoing issues with LiveKit Cloud services. You can check the status page or any announcements for maintenance or outages. 2. Review SIP Configuration: Double-check your SIP trunk and dispatch rule configurations. Ensure that the SIP trunk details, such as the address and authentication credentials, are correct. Verify that the dispatch rules are set up to route calls to the correct rooms and agents. 3. Network Stability: Although you're using LiveKit Cloud, network stability on your end can still affect connections. Ensure that your local network is stable and not experiencing high latency or packet loss. 4. Agent Capacity: Ensure that your agent has sufficient capacity to handle incoming connections. If the agent is overloaded, it may not be able to accept new connections. Consider scaling your deployment if necessary. 5. Logs and Debugging: Enable detailed logging on both the frontend and the agent to capture any errors or warnings that might indicate why connections are failing. This can provide insights into whether the issue is with the SIP connection or the agent itself. Would you like more detailed guidance on any of these steps? Sources: - https://livekit-users.slack.com/archives/C07FRP66XGE/p1730100862.824409 - https://livekit-users.slack.com/archives/C07FVFM5NA1/p1727246320.573259 👍 0 button 👎 0 button 💡 Hint: Mention @runllm in the thread for followups.