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# helpdesk
s
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a
cc @chilly-animal-65189
or possibly @echoing-kitchen-90064
n
can confirm myself now
On StreamLabs something as well 😅
e
Hey Antonio! Do you have (approximate is fine too) timestamps on when these occurred and what region the users were in: US, EU, etc? I am not sure these are related but i've been trying to hunt down a similar issue.
n
The first report seemed to be today at 8:00 (GMT+1 for me) in my Discord, and 3 hours ago I got 2 comments on youtube about the same issue, and around that time I also reproduced the problem 😄 I dont know what region the viewers are, but I am in EU, Croatia
Here is the message I received 🙂
I believe it is not due to OBS update as StreamLabs has the same issue
and here is something interesting, apparently this software works
so then it could be OBS-related? not sure 😄
hope this helps a bit
d
@narrow-night-54893 we are investigating this. In the mean time, folks can use
rtmp://
instead of
rtmps://
. that should work fine
❤️ 1
n
Can confirm that works 👍 Thank you! I will tell them to use this for now!
🙌 1
d
We've managed to track down the issue. It was a problem with how SSL is configured in one of our data centers. This is fully resolved. Thank you for the detailed report!
➕ 3
💪 1
n
Awesome! I can also confirm that no problems were reported and everyone has success connecting their OBS! I didn't even noticed that I pinged you all on a Saturday 🙏 , hope you all have a great rest of the weekend!
🙌 1
❤️ 1
d
Thanks for the update! And hope you had a enjoyable weekend as well!