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# helpdesk

steep-balloon-41261

11/09/2023, 2:00 PM

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magnificent-art-43333

11/09/2023, 3:26 PM

cc @chilly-animal-65189 @eager-zoo-16408 @acoustic-engineer-41666

dry-elephant-14928

11/09/2023, 4:38 PM

I think you hit this bug we have on the dashboard.. where it's not listing inactive Ingresses. What do you see when you run ?

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% livekit-cli list-ingress

Do you see inactive Ingresses?

bulky-house-11843

11/09/2023, 4:55 PM

@dry-elephant-14928 I added

ingressClient.listIngress

right before the

createIngress

in my code and it's coming back with an empty array. Should I specifically use the CLI for this? Because I was only trying with the Node SDK

bulky-house-11843

11/09/2023, 4:57 PM

I just installed the CLI and running through it it gave me:

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+-----------+------+------+-----------+-----+--------+-------+
| INGRESSID | NAME | ROOM | STREAMKEY | URL | STATUS | ERROR |
+-----------+------+------+-----------+-----+--------+-------+
+-----------+------+------+-----------+-----+--------+-------+

bulky-house-11843

11/09/2023, 4:58 PM

I'll try creating the Ingress through the CLI now that I installed it

chilly-animal-65189

11/09/2023, 5:01 PM

What is the project?

acoustic-engineer-41666

11/09/2023, 5:04 PM

@chilly-animal-65189 I think it’s

none-pqg4yqxf.livekit.cloud

(@bulky-house-11843 feel free to correct me if I’m wrong)

bulky-house-11843

11/09/2023, 5:05 PM

Yes exactly @chilly-animal-65189 @acoustic-engineer-41666, it's a project I created for testing. I can switch to the project my company created if it's actually a problem related to account's rights

bulky-house-11843

11/09/2023, 5:14 PM

I switched accounts to

entertainmint-live-39h0kkf1.livekit.cloud

(the one my company pays for) and Ingress is now working perfectly. Just wanted to confirm: Is Ingress a paid feature then? I thought the charges were only based on number of participants and GB of bandwidth monthly.

🙌 1

chilly-animal-65189

11/09/2023, 5:22 PM

Free accounts have a limit of 2 ingresses associated with them. I can't tell why ListIngress did not return the 2 ingresses currently associated with that account

chilly-animal-65189

11/09/2023, 5:23 PM

Price for ingress depends on whether transcoding is enabled. Ingresses without transcoding enabled (possible for WHIP only) will incur per GB bandwidth cost. Ingresses with transcoding enabled will incur per hour tanscoding cost (in addition to bandwidth cost)

👍 1

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