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# helpdesks
steep-balloon-41261
10/17/2023, 6:19 PMThis message was deleted.
a
acoustic-engineer-41666
10/17/2023, 8:02 PMHi Dany, thanks for the report. An internal employee-only dashboard had a query that was putting too much load on the database, causing some cloud-api timeouts. We disabled it and the db load should be normal now.
My apologies for the service interruption, do let us know if you get 524's (or any other error) again.
🙌 1
b
brainy-ghost-46373
10/19/2023, 11:33 AMHey Noah, seems the problem still persist.
brainy-ghost-46373
10/26/2023, 12:30 PMHey @acoustic-engineer-41666 any advice on how to solve that? The error still present, maybe there is a better way to grab the data for analytics?