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# helpdesks
steep-balloon-41261
09/20/2023, 1:58 PMThis message was deleted.
a
acoustic-engineer-41666
09/20/2023, 6:33 PMwait, what? what’s the specific log message you get in step 3?
are you using LiveKit Cloud or is this a self-hosted instance? If you’re using LiveKit Cloud that may just be the client SDK trying to connect to a different region