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# helpdesks
steep-balloon-41261
09/14/2023, 12:15 PMThis message was deleted.
a
able-gigabyte-21598
09/14/2023, 8:38 PMsounds like the media connection from your egress instance to your livekit server is being blocked
o
orange-smartphone-36954
09/15/2023, 10:58 AMHi, thanks, Is there a particular configuration you'd recommend to look into? I have all firewall ports open
orange-smartphone-36954
09/15/2023, 1:51 PMThis happened to be a version issue, I just downgraded livekit to version 1.4.4 and Egress to 1.7.5 and it seems to be working as expected now