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# helpdesk
s
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m
Can anyone please look into this, Thanks in Advance.
Hi, Can anyone please help me out here? 5 mins disconnect is happening consistently. :(
m
cc @freezing-lifeguard-43174
f
hey @millions-helmet-67225 What platform can this issue be reproduced on? desktop or mobile?
m
Hi @freezing-lifeguard-43174 It's reproducible on both Desktop and Mobile. I'm running latest flutter sdk and latest livekit server, hosted on ubuntu without turn server. After 5 mins, it throws the error mentioned in my earlier message and closes the room.
Hi @freezing-lifeguard-43174 please let me know, If any further information is needed from my end :)
f
hey thanks, BTW, please provide the
flutter doctor
result, this issue may be related to flutter upgrade
m
Copy code
PS C:\Users\umesh\Documents\GitHub\Fliker-App> flutter doctor
Doctor summary (to see all details, run flutter doctor -v):
[√] Flutter (Channel master, 3.14.0-14.0.pre.142, on Microsoft Windows [Version 10.0.22621.2215], locale en-IN)
[√] Windows Version (Installed version of Windows is version 10 or higher)
[√] Android toolchain - develop for Android devices (Android SDK version 33.0.2)
[√] Chrome - develop for the web
[√] Visual Studio - develop Windows apps (Visual Studio Community 2022 17.2.5)
[√] Android Studio (version 2022.1)
[√] VS Code (version 1.82.0)
[√] Connected device (3 available)
[√] Network resources

• No issues found!
Hi @freezing-lifeguard-43174, Thanks. Here is the output of flutter doctor.
Hi @freezing-lifeguard-43174 Please let me if you any comments/suggestions on how to resolve it. Thanks in Advance.
f
You are using flutter master channel, can you try switching to stable channel?