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# helpdesk
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can you post the egress ID?
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EG_Q8KbnYu3UD7m
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it's not clear, we are taking a look to understand what happened
The team investigated this and this is due to a failure on the server-side. We had an instance fail unexpectedly and this Egress job was running on it at the time. We will look into mitigating this better in the future.