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# helpdesks
steep-balloon-41261
07/21/2023, 1:40 AMThis message was deleted.
a
acoustic-engineer-41666
07/21/2023, 1:41 AMIf you wait a few seconds, do they apps show up? Or do they never show up even if you wait?
n
nice-church-24564
07/21/2023, 1:47 AMwe’re checking now.
a
acoustic-engineer-41666
07/21/2023, 1:52 AMAlso is this on Windows?
n
nice-church-24564
07/21/2023, 1:52 AMYes! on Windows
nice-church-24564
07/21/2023, 2:04 AMWe’ve been waiting for more than five minutes. But I couldn’t see the app.
I clicked on the Excel app when I couldn’t see the sharing screen.
That’s when the Excel screen appears in the window.
I also checked someone else’s PC.
The same situation appeared.
a
acoustic-engineer-41666
07/21/2023, 2:06 AMYeah it definitely shouldn’t take that long! I’m not sure what’s going on here, maybe @boundless-energy-78552 has insights since he uses Windows
acoustic-engineer-41666
07/21/2023, 2:09 AMDo you see the same issue in Edge or Firefox?
n
nice-church-24564
07/21/2023, 7:02 AMWe found the cause.
It was an issue that occurred when the sharing app was lowered to min.
Thank you for your answer.
nice-church-24564
07/21/2023, 7:03 AMUsers clicked min. ^^
a
acoustic-engineer-41666
07/21/2023, 3:56 PMoh, I didn’t know that you can’t screenshare minimized windows! glad you figured it out