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# helpdesk
s
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g
No body it's responding to me
m
@gray-photographer-38040 we don’t respond to messages in the order that they’re received. The team is busy most days making LiveKit better, so we provide free support during early mornings/nights, weekends, and small bits of downtime here and there. Some questions might be quicker to answer in the moment, others might be best-suited to a particular person. Your understanding and patience is greatly appreciated. 🙏
g
Ooooh thanks man, Now I understand. Thanks
👍 1
m
Thanks for calling out that
Note
from the docs. I agree, it’s confusing to me when I read it. Let me get some clarity on this internally before I respond (and potentially probably update the wording in the docs, too).
d
Hey @gray-photographer-38040, you'd need to make sure the JWT token isn't expired when calling
join
with it.
reconnect
in this context means internal connection maintenance that the SDK performs.. for example, if you switch from wifi to cellular or have a temporary network disruption.