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# helpdesk
s
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d
Hey @many-journalist-41658, I assume you are using Cloud? It sounds like certain audio frames are getting dropped? When was the last time you've observed this behavior? Also thank you for the kind words! I'm glad things are working well otherwise. ๐Ÿ™
m
Hey thanks so much for the reply. Yes weโ€™re using cloud. 2 days ago we were all good - spent time doing some ui work since. Now Iโ€™m able to reproduce every call.
d
got it, we will take a look and will keep you posted.
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a
I can confirm that this was due to recent changes. Still investigating the cause, but itโ€™s easily reproducible so I should have a fix soon
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m
Smashing, thank you both very much ๐Ÿ™
a
fix has been deployed
m
Working wonderfully for us! Really appreciate the fast turn around on that - hope you all have a great weekend
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