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# helpdesks
steep-balloon-41261
06/12/2023, 11:03 AMThis message was deleted.
w
wonderful-helmet-42260
06/13/2023, 4:11 PM@dry-elephant-14928 any thought on that? If more details are needed or clarify I’m more than happy to share 😄
d
dry-elephant-14928
06/14/2023, 5:41 AMHey @wonderful-helmet-42260 I'm not sure about your setup. We don't officially support private IP via TURN setup because it's quite complicated to get right.
dry-elephant-14928
06/14/2023, 5:42 AMTBH there are a lot of nuances/bugs in browser behavior too, that sometimes it makes my brain hurt 😅 .
w
wonderful-helmet-42260
06/14/2023, 8:16 AMLet me share a top level diagram of our deployment
wonderful-helmet-42260
06/14/2023, 8:18 AMAnd it works very well by putting all the users in “relay” policy, then the SFU don’t need a public IP address
wonderful-helmet-42260
06/14/2023, 8:19 AMall the traffic goes from the users to the assigned TURN instance and that can comunicate via private network with the SFU
d
dry-elephant-14928
06/14/2023, 8:27 AMI see. that's great if this works for you
w
wonderful-helmet-42260
06/14/2023, 10:32 AMoks, I think I found the problem, next is a screenshot of the candidates generated in firefox that doesn’t work
wonderful-helmet-42260
06/14/2023, 10:34 AMThe problem comes from the
hostwonderful-helmet-42260
06/14/2023, 10:34 AMthe fix is select the checkbox
Acquire microphone/camera permissionswonderful-helmet-42260
06/14/2023, 10:35 AMbut then it needs to be done by the
client-sdk-jswonderful-helmet-42260
06/14/2023, 10:37 AMthis ICE candidates are generated in some local networks where is enabled
mDNSd
dry-elephant-14928
06/14/2023, 10:21 PMhmm I'm not sure if I understand why checking that box would impact the type of ICE candidates that are generated.. but those permissions are given when you make a call to
getUserMedia