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# helpdesk
s
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d
there is an option in our UI to open it in full screen (in another browser window).
How does this work? Is this using PiP?
you can try disabling pause in background for adaptive stream.. I think that's probably what's happening here.
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adaptiveStream: {
  pauseVideoInBackground: false
}
@lemon-orange-62769 please do not cross post duplicate messages.. that makes it more difficult for us to be able to follow up.
l
Thanks @dry-elephant-14928 for help. I thought dev would be better channel for this. I will keep in mind to remove the previous question before moving to another channel. Thanks again.
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d
no worries. The #dev channels is for contributors. helpdesk is the right channel if you are looking for assistance.
m
Copy code
adaptiveStream: {
  pauseVideoInBackground: false
}
@dry-elephant-14928 this worked, thanks very much!
🙌 1