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# helpdesk
s
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a
Hey @late-painting-59329, 2 things here • This
pipeline frozen
issue is an issue I’ve been working on, related to latencies, synchronization, and timestamping. There are a lot of moving pieces, so I already have some updates written that are still unreleased, but I’m hoping to have it all solidified this week. •
duration
,
size
, and
location
are empty because it failed to close out the file. The resulting file is just an empty mp4. However, that is a bug that the status is
ENDING
instead of
FAILED
with no
endedAt
set. I’ll add that to my backlog to look at after the timestamping issues.
l
Thanks for your effort @able-gigabyte-21598! It's good to hear that it's a known issue that is taken care of. If there is anything right now we can already adjust in a k8s setup to prevent such an issue, let me know please.
Hi @able-gigabyte-21598 I'm wondering if there is a related Github ticket to the 'pipeline frozen' issue? Am I right, that your recent commits and PRs (https://github.com/livekit/egress/branches/active) could hopefully improve the situation? Thanks again for your help!
a
There isn't a GitHub issue for it, but my past 5 or so PRs to egress and server-sdk-go have been addressing it. I'll be releasing a new egress version tomorrow and I'm hoping the issue is fully resolved
❤️ 1
l
We are so excited to test the new Egress release 1.7.2 🥳 I'm sure, we will give a feedback soon.
🙌 1