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# helpdesks
steep-balloon-41261
05/04/2023, 9:14 AMThis message was deleted.
d
dry-elephant-14928
05/04/2023, 5:52 PMsomething looks off here, it's using really low bitrates for a 720p video. is this reproducible?
o
orange-finland-43721
05/04/2023, 6:08 PMwe cant reproduce it with similar device, we dont have access to this device
orange-finland-43721
05/04/2023, 6:11 PMcould this be due to a bad connection?
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dry-elephant-14928
05/04/2023, 6:12 PMthat's the typical cause of lower quality.. and the dashboard is also indicating the high resolution layer being missing
dry-elephant-14928
05/04/2023, 6:13 PMit could be due to other issues local to the device too
dry-elephant-14928
05/04/2023, 6:13 PMespecially if there are other heavy processing that's running
o
orange-finland-43721
05/04/2023, 6:14 PMgot it, thank you