Hi. I am a new user with a very basic problem. One of the users I have invited to join the organisation is not receiving the emails. Very strange! Have others experienced this?

Hi Brian, can you send me the email so I can check?

Looks like this email is bouncing with an Invalid Address error, can you confirm that you can reach it, please?

checking

Can you try inviting the user again now?

ok 2 mins

That's great! We had to manually remove the email from a suppression list in our transactional email platform. If it went through, we shouldn't have issues with the email anymore

Ok. Any idea how it got on the list in the first place?

This is usually due to a temporary issue with the recipient's email provider bouncing the email.

got it

Happy to help!