Hi team, I’m experiencing an issue where my Infisical account seems to have been reset. Previously, I logged into https://app.infisical.com via GitHub OIDC. Recently, I changed my primary email on GitHub, and when I logged in just now, it treated me as a brand-new user (empty account). I have already tried changing my GitHub email back to the original one and re-logging in, but the account still appears as a new one. I have my Recovery Key saved. Could you please advise on how I can restore access to my original account and data? Thanks in advance for your help!

Hi @WorldOfWheat, this happens because Infisical sees your new email on login and creates a new account. Do you have access to the previous email? If so, you should be able to do a account recovery for the account linked to that email

Hi @Maidul Islam, Thanks for the reply. I wanted to share my experience because this feels like a significant UX/security flaw. I tried the recovery process with my email (a302854888@proton.me), but even after using the Recover your account, I was still granted access to a completely empty new account instead of my original one. All my secrets were gone. I’ve already manually created a new account and migrated all my secrets to it, so I’m back up and running. However, I’m quite disappointed with this experience. Changing a GitHub primary email is a common action, and it shouldn't result in a total loss of access to an existing Infisical account, especially when a Recovery Key is provided. I hope you can look into this logic to prevent other users from facing the same frustration.