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seems like our graphite slack integration just up ...
# report-bugs
k
seems like our graphite slack integration just up and deleted itself - has there been a change related to this integration in the last hour or so?
b
Hey Kim, we are actively looking into this one. Will circle back soon as I have any update / direction. Apologies for the inconvenience.
Hey Kim, still lookign into this but one thing to try is re-authenticating. Another customer mentioned that once they did this they were able to get it working again and that the cause might have been a new app ID.
m
still have the same issue
no notifications on slack
b
did you try to remove the slack connection and re-add? IE click this X then add a new one?
k
I just tried that and while the app does appear in slack now it doesnt seem to be receiving events (ie: approval notificiations)
m
yep - same as Kim here
b
hmmmm okay let me look into this some more.
m
ok looks good now.
disabling, reconnecting and re-enabling fixed it
notifications are coming! 👍
b
ah okay cool, good to know that does it, thanks
m
ty for the quick response
k
no dice here yet. app is back but it says 
Sending messages to this app has been turned off.
in slack. I've removed and readded the org a couple times now but still no alerts
g
hey Kim, could you please DM me your GitHub username and I'll investigate that
m
hey - other members of our team have not resolved the issue, still no notifications despite the app being there.
resolved for some, any ideas /
g
Have the impacted users removed and re-added the Slack workspace in their Graphite notification settings?
k
At least twice here ya
g
@Kim Horne I performed a fix for your account specifically, could you please retry connecting the Slack workspace in your Graphite notification settings.
k
done. will try and force an alert
that seems to have done the trick, just got a notification
🫡 1
m
last user impacted got it to work now.
thanks!
🫡 1
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