Hey,
We previously had a subscription with Graphit...
# report-bugsl
lukas
07/01/2026, 4:54 PMHey,
We previously had a subscription with Graphite, cancelled and now decided to come back.
When I click upgrade, I get forwarded to Stripe where I get told that I have an active subscription, that I can manage by clicking continue, clicking that just brings me back to the Graphite billing page and doesn't really do anything at all.
Help is appreciated, ideally via DM since this relatively sensitive data 🙂
c
Connor Norris
07/01/2026, 5:10 PMHey Lukas! Mind emailing billing@graphite.com with the name of your GitHub org and I'll take a look?
l
lukas
07/01/2026, 5:12 PMSent!
lukas
07/02/2026, 1:01 PMHey @Connor Norris, just wanted to follow up on this, since I havent heared anything back yet and we'd really like to get back to using Graphite ASAP
c
Connor Norris
07/02/2026, 1:05 PMAh — apologies! The ticket got auto-closed by our system because it thought it was a duplicate of this Slack message 🙃
You should be all set, I started you with a team plan for 1 person, but you can invite the folks you need. Let me know if that helped?
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lukas
07/02/2026, 1:07 PMAwesome, thanks a lot!
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