Hiya - I ran into the following error trying to merge a PR today. When I click the merge button, I get the confetti animation, and then the error. The PRs are not merged.
Steps tried:
1. Log out and back in to Graphite.
2. Confirm Github repo permissions (I'm an admin)
3. Revoke and reauthorize Graphite GitHub app
any ideas?
✅ 1
p
Pylon
04/09/2026, 9:31 PM
(If applicable) To help us repro, please send the following if you haven't already:
- PR links, screenshots, and/or debug output if applicable
- Repro steps
- Does this happen consistently? Just to you or others on your team also?
- Is this a regression? Is the problem new?
- If you're having an issue with the CLI, please send us debug logs using
gt feedback --with-debug-context <any message>
Pylon
04/10/2026, 1:42 PM
hey matt, can you send the PR link so i can take a look into this and let me know if you have any branch protection rules set up in Github?
m
Matt Towers
04/10/2026, 3:53 PM
@Jocelyn Beaudoin The PR is on a private repo.
Looks like a PEBKAC issue (although the error message is misleading). Our account was downgraded to the "Starter" subscription, which disallows use of the merge queue.
p
Pylon
04/10/2026, 4:58 PM
this is a known issue when an account has downgraded to the "Starter" subscription after being on a "Team" or higher. our team is aware of this issue and is working on improving the error messaging so it's clear upfront rather than seeing a failing message after the fact.