Hiya - I ran into the following error trying to me...
# report-bugs
m
Hiya - I ran into the following error trying to merge a PR today. When I click the merge button, I get the confetti animation, and then the error. The PRs are not merged. Steps tried: 1. Log out and back in to Graphite. 2. Confirm Github repo permissions (I'm an admin) 3. Revoke and reauthorize Graphite GitHub app any ideas?
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p
(If applicable) To help us repro, please send the following if you haven't already: - PR links, screenshots, and/or debug output if applicable - Repro steps - Does this happen consistently? Just to you or others on your team also? - Is this a regression? Is the problem new? - If you're having an issue with the CLI, please send us debug logs using
gt feedback --with-debug-context <any message>
hey matt, can you send the PR link so i can take a look into this and let me know if you have any branch protection rules set up in Github?
m
@Jocelyn Beaudoin The PR is on a private repo. Looks like a PEBKAC issue (although the error message is misleading). Our account was downgraded to the "Starter" subscription, which disallows use of the merge queue.
p
this is a known issue when an account has downgraded to the "Starter" subscription after being on a "Team" or higher. our team is aware of this issue and is working on improving the error messaging so it's clear upfront rather than seeing a failing message after the fact.
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m
Gotcha. Thanks for the help!