Hi all,
I can't seem to connect Slack to Graphite ...
# report-bugsa
Aseem Thakar
09/29/2025, 5:37 AMHi all,
I can't seem to connect Slack to Graphite to get notifications?
Have tried with both Brave and Chrome and none seem to work
I click on Authorize Slack add-on, it takes me to Slack where I allow everything and then just returns to the same Graphite notifications screen with nothing updated
p
Pylon
09/29/2025, 5:37 AM(If applicable) To help us repro, please send the following if you haven't already:
- PR links, screenshots, and/or debug output if applicable
- Repro steps
- Does this happen consistently? Just to you or others on your team also?
- Is this a regression? Is the problem new?
- If you're having an issue with the CLI, please send us debug logs using
gt feedback --with-debug-context <any message>Pylon
09/29/2025, 2:35 PMHey Aseem,
Are you a slack admin? I believe admins need to authorize the Graphite app before others can add it.
I think you can also confirm whether its been authorized or not by chcking the apps page to see is the Graphite app is already in your workspace or not (screenshot below for ref).
Let me know what you see~
a
Aseem Thakar
10/01/2025, 10:20 AMHey Brett, thanks for getting back to me!
I am not an admin - though we have the Slack app already authorized and working for multiple people in our company
It's just that I authorised it with another GitHub/Graphite account and then disconnected that and am struggling to authorise it again
p
Pylon
10/01/2025, 2:34 PMCould you please try to connect again then use the
Send feedbacka
Aseem Thakar
10/02/2025, 7:27 AMDone! Let me know how you go 🙂
p
Pylon
10/02/2025, 2:35 PMhmmm okay, im not seeing anything in the logs indicating a failure. im wondering if somehow your old authorization is somehow cached. Could you try doing this once more in an incognito window to make the request on a clean browser instance?
a
Aseem Thakar
10/03/2025, 7:18 AMYeah tried again in incognito and got the same issue 😕 submitted another feedback request so hopefully you have the logs
p
Pylon
10/03/2025, 1:27 PMi got it thanks. Still not seeing anything of value. Let me run this by some colleagues and circle back.
Pylon
10/03/2025, 1:29 PMwhat was the other github username you had originally authorized the slack connection for?
Pylon
10/03/2025, 2:36 PMOkay Aseem, i think i was able to reproduce the behavior you are experiencing. What i did was:
1) authorize github account 1 using slack credentials a
2) try to authorize github account 2 using slack credentials a. This fails in the same way you are seeing it.
3) remove the connection in github account 1 (i also switched the the notifications toggle to off)
4) try again to authorize github account 2 using slack credentials a and it worked.
a
Aseem Thakar
10/06/2025, 3:19 AMPerfect that seems to have worked! Thank you Brett 🙂 🙌