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# feature-requests
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When I was working at Facebook, employees had super new phones, so nobody experienced perf issues with the app. For a while they had a mandatory program where you had to use a degraded version of Facebook to improve empathy with users who have underpowered phones. It was annoying, but it was amazing at driving perf improvements for the majority of users.
I wonder if there's an analogue here for new users. I love keyboard shortcuts, but it's taken me months to get
Shift - Up/Down
into my fingers. I'm guessing Graphite employees are super fast with keyboard shortcuts. I wonder if it'd be helpful to have an internal new user dogfooding program, which could disable keyboard shortcuts occasionally (or maybe force re-onboarding), as a forcing function to get internal employees to understand what Graphite is like as a new user.
I thought of this because many of my issues with comments recently would have been vastly mitigated if I had those keyboard shortcuts in my fingers. The issue with replies not showing up, for example... I could have just
Shift-Down
a bunch to check everything instead of scrolling through the entire review every time. Y'all do an excellent job of surfacing shortcuts, and I use
et
,
ed
, etc all the time. But despite the shortcuts being listed at the bottom of every review page, I hadn't connected the dots until now. 🙃
All that to say, forcing Graphite employees (who are likely power users) to sometimes interact with Graphite in less efficient ways might help prioritize usability tasks that will affect a large portion of your users... in particular, new users (likely the ones you most care about as you're growing)
k
thank you, this is really good feedback! we’re thinking about how we can both improve discoverability for these advanced features and also make the interface more approachable and usable for new users 🙂 i like this idea and we’ll definitely consider it internally to help build empathy for the latter case, but please continue giving us feedback about what’s difficult/not discoverable — unfortunately, getting the team to re-learn how to use graphite is hard so we really appreciate your help identifying the most painful parts of the experience and where we can do to better support your day-to-day workflow!
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