Seems like Right Capital doesn't allow/support syn...
# right-capital
m
Seems like Right Capital doesn't allow/support sync with Marcus by Goldman Sachs account or Fidelity Net Benefits 401k. Is there are workarounds or this is a known issue? Both are not minor banks, they are big players in this area so I was surprised.
m
my fidelity net benefits 401k syncs fine with right capital
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m
Been getting this error consistently
Should I reach out to their support?
m
you can but they can't talk to you so i'll get an email i'll forward you
m
Is there a better way?
m
talking to plaid maybe? idk
probably complaining to right capital is best
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i'll just be the messenger
m
Marcus looks like they block it.
m
One of your clients reached out to us, Sochy Eisenberg, about trying to link their Fidelity account via account aggregation. Per company policy, we are not allowed to directly communicate with clients, only advisors. Can you have the client try to clear all cookies and cache within their web browser, try Google Chrome, and if these two steps do not work, they can try to link the account through the mobile app!
let me know what to respond, thanks
m
I tried using incognito so I think I already covered that. But wow they are on top of their game.
m
for how much we pay i would hope so!
n
Do you have a filter?
m
Nope.