Customer Support Specialist Location: Lakewood, NJ (on-site) Email Resume To: careers@megadatahs.com Megadata is a fast-growing SaaS company that provides analytics and reporting tools for the long-term care industry. We’re looking for a tech-savvy Customer Support Specialist to manage incoming tickets, assist clients, and coordinate with our data team to resolve issues. What You’ll Do • Respond to support tickets with clear, friendly communication • Troubleshoot issues and work with internal teams to resolve them • Track open items and ensure timely follow-up • Develop a strong understanding of our product and the long-term care industry to address client concerns and communicate with clarity and context. 1. 2. What We’re Looking For • Excellent written and verbal communication skills • Customer-first mindset • Strong problem-solving and organizational skills • Tech-savvy and detail-oriented • Help desk experience is a plus To Apply: Send your resume to careers@megadatahs.com Happy to give information about the company and basic info about the job if anyone's interested- you can call/text me at 908 910 1339