getting the following error in the UI trying to vi...
# troubleshooth
helpful-tent-87247
03/16/2023, 2:31 PMgetting the following error in the UI trying to view lineage for snowflake lineage
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Failed to load results! An unexpected error occurred.✅ 1
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astonishing-answer-96712
03/17/2023, 4:50 PMWhat version are you on, and did the snowflake ingestion occur without error?
astonishing-answer-96712
03/17/2023, 4:50 PMa console stacktrace from browser would be helpful as well
h
helpful-tent-87247
03/20/2023, 6:34 PMwe're on 9.6 right now - yes the snowflake ingestion is happening correctly. gms logs don't show anything but we are seeing a graphql call getting a 503 when trying to look at the lineage.
helpful-tent-87247
03/20/2023, 6:35 PMthe behavior we are seeing is identical to the issues reported in these threads from a few months ago - do you know if and how these were resolved?:
https://datahubspace.slack.com/archives/C029A3M079U/p1673560800455289?thread_ts=1673535713.529589&cid=C029A3M079U
https://datahubspace.slack.com/archives/C029A3M079U/p1671652168427829
helpful-tent-87247
03/20/2023, 6:36 PMtagging my colleague @aloof-branch-47277 on this thread for his visibility as well
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astonishing-answer-96712
03/20/2023, 7:01 PMAre you using neo4j as your graph backend? What is your deployment env?
astonishing-answer-96712
03/20/2023, 7:02 PM0.9.6 had a secrets bug that was patched, which made it unable to use secrets from older deploys, and secrets created in it invalid in other versions. If you’ve recently upgraded, this could be the secrets failing
h
helpful-tent-87247
03/20/2023, 8:34 PM@aloof-branch-47277 correct me if i'm wrong but i believe we're using elasticsearch on aws
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aloof-branch-47277
03/20/2023, 8:45 PMYup that's correct ^ we're using elasticsearch on AWS as our graph backend, our deployment env is eks installed with the helm charts
also using datahub's kafka setup within EKS and then postgres (AWS RDS) as our DB
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astonishing-answer-96712
03/23/2023, 6:10 PMDid you try the update away from base 0.9.6?
h
helpful-tent-87247
03/23/2023, 6:10 PMwe did but the update failed right @aloof-branch-47277
helpful-tent-87247
03/23/2023, 6:10 PMand now we don't have it at all
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astonishing-answer-96712
04/03/2023, 10:27 PMHi, are y’all still experiencing this issue? It might be more fruitful to troubleshoot the upgrade
h
helpful-tent-87247
04/04/2023, 12:40 AMwe figured it out! it was actual just timing out so we increased the timeout on the api gateway we had set up. thanks for following up!!