what level of support we can get from Cypress lice...
# i-need-helpb
best-window-49967
01/26/2023, 9:48 AMHello, I want to know what level of support we can get from Cypress team as I was trying to setup Cypress in my work laptop but unable to do so, after installing and verifying Cypress on VS code, I am getting an error (Cypress executable not found at: C:\Users\Adnan.Siddiqi\AppData\Local\Cypress\Cache\12.4.0\Cypress\Cypress.exe).
I can see the files are being removed from the download folder and Cypress.exe file is being removed.
I need to know what is causing that, I have tried bypassing company VPN and tried switching off firewall settings, I have tried all so what I need here is tailored support for this issue, we will be looking to get licence version (Team) and if I can get some advice that this issue can be sorted via support from Cypress team if not can I be directed towards a paid support channel where I can get this sorted.
t
thousands-house-85089
01/26/2023, 9:54 AMIt sounds like your anti-virus is quarantining files. Worth asking your company's IT department about it. Likely they have some group policies that need relaxing on dev machines.
thousands-house-85089
01/26/2023, 9:58 AMI would suggest trying to create a new folder directly on your C: i.e. C:\Projects, navigate here first before doing the npm commands for install. It might be an issue where you're trying to install into your Users Downloads folder.
b
best-window-49967
01/26/2023, 10:04 AMGreat, I will try that and come back to you
best-window-49967
01/26/2023, 10:11 AMAfter creating folder directly in C: drive still same result, do you have any channel where I can get support with this issue, even if it is a paid service or will you be able to help, I have exhausted all IT and networking and infrastructure team ideas trying to resolve this issue, none of them were able to pin point the problem with in the company policy, I tried downloading Cypress after switching off anti malware, firewall and VPN, same result.
We as company are trying to adopt and setup Cypress in testing department but hitting road blocks ever where.
e
echoing-tent-95037
01/26/2023, 5:15 PMIf the files are still being removed then that is local env issue. Something else must still be on causing that.
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