Hi there,
Sorry for the trouble, and thanks for flagging it. The screenshot didn't come through in a way I can read on my end, so to pin this down could you share a few details:
• The exact error text your clients see when the connection fails (a fresh screenshot or copy-paste is perfect).
• Which app(s) they're trying to connect, and whether both clients hit it on the same app.
• Roughly when it started.
Since it works for you but fails for those two clients, this looks specific to their session or the particular app rather than a full outage, so the exact wording of the error will tell us where to look. Once I have that I can check our records for those users. Just reply here with the details.
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