Hello Support Team, I am writing to report a persistent bug with my account. Despite having a significant credit balance remaining, I am unable to use Trust Claw. For the past 3 days, I have received the following error message immediately upon trying to interact: "You've reached the free tier limit of 20 messages per day. Add credits at your Usage & Billing page for unlimited messaging" I have verified that I have remaining credits, so this seems to be a billing/mapping error on the backend. Rahul mentioned he would escalate this internally, but I wanted to make sure this ticket was created as requested. Thank you!

Hey @Fer, we are checking this issue.

appreciate it

This is also happening to me. And when I click on the billing & usage link it takes me to a “we’re having trouble reaching our servers” page.

hey! any news?

Hey @Fer, we pushed a fix for the same. Lmk if the issue persists.

it does persist. https://cdn.discordapp.com/attachments/1477368903234752602/1478798139107447010/Captura_de_pantalla_2026-03-04_a_las_17.55.37.png?ex=69a9b597&is=69a86417&hm=9f2071106582cb66ed052d20bcf75140fb5388e1a3922115675e53fcc7ffeb1c&

hey @Fer, sorry missed responding here. Awesome that it works now! Also, could you share if the issue previously persisted due to delay in account refresh?

I'm not sure, the only thing I did was explaining trustclaw that I still had credits & it got out of the loop

Got it, could be due to sync with the feature. Let me know if you face any issues.

appreciate it.