Connections randomly disappearing from auth config
# 🖥│support-forumj
jayme18249
11/12/2025, 10:43 PMRandomly for some users a connection will be working one day and the next day they log on and its just completed removed from the associated auth config without ever being manually deleted on our end. This has been an ongoing issue and not sure what is causing this.
jayme18249
11/12/2025, 10:53 PMThe only thing in our code that would cause a connectionId from being removed has to be manually done by the user. However in this case I want to sleep and woke up and the connection is mysteriously gone from composio...
jayme18249
11/12/2025, 10:54 PMit was fully connected and working the day before
a
abhishekpatil4
11/13/2025, 5:49 AMHey, that's unusual. Can you share the connection ID or authConfig ID? I can check the logs and see when it was deleted to help debug this
j
jayme18249
11/14/2025, 4:04 AMca_fFp4U09oRiA9
jayme18249
11/14/2025, 4:05 AMhere is the auth config: ac_HIpfFCjku8Ka
a
abhishekpatil4
11/14/2025, 9:47 AMthanks, will check.
abhishekpatil4
11/14/2025, 10:22 AMWe received a delete request for this connectedAccId on November 12, 2025 at 8:40:19 AM UTC.
j
jayme18249
11/21/2025, 12:50 AMis there an issue with API key connection persistence in shopify? We have a user who will go to sleep and then wake up and their connection is disconnected. @abhishekpatil4
a
abhishekpatil4
11/21/2025, 4:25 AMNot really, mind sharing the connectedAccId?