Salesforce: "URL_NOT_RESET" Error
# 🖥│support-forumb
bhukyayedukondalunaik_00285
10/23/2025, 9:09 AMHey @abhishekpatil4 @User , I was trying to search and create lead with a salesforce trial account. We have upgraded the sdk to latest version (0.8.20) and I could see that the version parameter being sent in the request. But the requests keep failing with the below error.
Request failed error:
[{"errorCode":"URL_NOT_RESET","message":"Destination URL not reset. The URL returned from login must be set"}]bhukyayedukondalunaik_00285
10/23/2025, 11:13 AM@Auri
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Akram Boussanni
10/23/2025, 11:25 AMHey, You were able to execute the tool with non-trial accounts with or w/o specifying the version and for trial account, you were unable to execute the same tool when version is specified?
Could you share you logIds of trial and non-trial accounts, with and w/o specifying the version? It would be helpful if you could share complete details.
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bhukyayedukondalunaik_00285
10/23/2025, 11:38 AMWe are able to execute tool on non-trial account with the latest sdk(which has implicit version set to latest). But facing issue with the trial account and here are the logs
success case: log_i5Z7yTMafuVz
error case: log_Ob-HRoGEokN0
bhukyayedukondalunaik_00285
10/23/2025, 1:08 PM@udaysidagana
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Akram Boussanni
10/23/2025, 3:01 PMYes, "I tried the same endpoints without passing the version parameter and able to get the response as expected." are you referring to trial or non-trial account?
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bhukyayedukondalunaik_00285
10/23/2025, 5:43 PMI am referring to the trial account , specicially the error case log
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Akram Boussanni
10/24/2025, 5:44 AMThanks for the information, I'll ask for more if required. We are checking this!
Akram Boussanni
10/24/2025, 5:52 AMAlso, you can check this changelog about versions:
— TL;DR: We've introduced versions for toolkits/tools, as suggested by the name specifies version and any changes. By default, the version is set to
latestb
bhukyayedukondalunaik_00285
10/24/2025, 12:37 PMI have read about this versions and had call with @abhishekpatil4 around this. So I want to understand why the requests are failing in this particular account case. @User
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Akram Boussanni
10/27/2025, 5:55 AMHey, we were unable to reproduce the issue from our end. We tried with paid and trial account with latest version and it seems to be working fine. Also, it seems like the failed tool call was using version
20251017_00b
bhukyayedukondalunaik_00285
10/27/2025, 12:50 PMHey @udaysidagana , please find the relevant information from the attached screenshots. I have tried the tool execution with different versions and encountered error when the version is set to latest or the latest specific version.
https://cdn.discordapp.com/attachments/1430845456488988693/1432350693523460126/image.png?ex=6900bc09&is=68ff6a89&hm=2e8a67f0b55c524b796d94ef05c2b056cb217c4d8771361da97c4b56d66cf5fa&
https://cdn.discordapp.com/attachments/1430845456488988693/1432350693943017542/image.png?ex=6900bc09&is=68ff6a89&hm=ac0ec16740212be13b66ebe25968e7ebbc01609dee8dc067c212e51b622b71cb&
https://cdn.discordapp.com/attachments/1430845456488988693/1432350694375034910/image.png?ex=6900bc09&is=68ff6a89&hm=44d963e3b737df49291b42c3faa993a404fdbdec1773cc9763b2ca6a18e35064&
https://cdn.discordapp.com/attachments/1430845456488988693/1432350694941261934/image.png?ex=6900bc09&is=68ff6a89&hm=c48bf19fce21b0e25666f16babcc0ede8221c40c13668e291f97b81d0b4b4a5b&
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Akram Boussanni
10/27/2025, 1:03 PMGot it, could you share your connected accountId? There might be an issue with the Salesforce domain, and we can confirm it.
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bhukyayedukondalunaik_00285
10/27/2025, 1:23 PMHere is the connected_acc_id: ca_Z201FPesgd3k @udaysidagana
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Akram Boussanni
10/27/2025, 1:43 PMI see, looks like you are using default value "login" as subdomain. Could you try passing your salesforce subdomain? Ex:
flow-business-9871.myb
bhukyayedukondalunaik_00285
10/27/2025, 2:26 PMThis fixed the issue @udaysidagana , thank you.
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Akram Boussanni
10/27/2025, 2:31 PMAwesome, let me know if you face any issues!
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