Hello, I've started building a community for a product. Although I have things in my mind, I would like to learn from your experiences! From your perspective; • What are the first things I should do? Clarifying the purpose, reaching out to the customers, etc. • What are the basic OKRs I should follow? • Do you have any exciting routines that you can suggest? • When and how to focus on growth?

Hey @çağrı yalçın, Thanks for the question. I'm in the same boat of starting to build community for our product. Here are some answers Here are the first things we did/are doing: • Getting to understand the customers through 1-on-1 calls. ◦ Getting to know them personally, about their community, understanding where they need help with, brainstorm ideas for the community with them • Personally welcome each member into the community and encourage/nudge them to introduce themselves • Make connections - if I notice a question and know someone who might know the answer, I tag that person to get the convo going OKRs - we are keeping an eye on the activation rate in the week of joining, trying to get as many members who join to participate in some form in the community in the first week Routines - • give a shoutout every week to top contributors in the community • sharing product updates and roadmap every week and take inputs • Encouraging members who DM feedback to post it on product support channel

@çağrı yalçın was this helpful so far?

Hey @Pramod (Community Hacked) and @Alex Gordon-Furse (Community Hacked), so sorry for the late reply! Thank you for these great insights @Pramod (Community Hacked) As a lone wolf community manager, it is great to share ideas with you! We started with 1-1 interviews in the first phase. In that way, I am planning to decide on the main routines with the founding members. I'll check the event replies @Alex Gordon-Furse (Community Hacked) thanks!