Login issues (yes, another one)...
# general-helpj
jameskocsis_98419
01/09/2024, 6:42 PM• Every 2FA code I enter is invalid—I have tried on multiple machines with 2 different auth apps that have been set up previously for my account.
• I have recovery codes but can't get past step 2 in the process since it doesn't recognize my devices, even though I have used them in the past to access CF.
• I tried submitting a support ticket, but can't since it requires email confirmation to submit it, but the email never comes, and is not in my spam.
I'm at a complete loss. Any help is appreciated.
c
Chaika
01/09/2024, 6:49 PM> • I tried submitting a support ticket, but can't since it requires email confirmation to submit it, but the email never comes, and is not in my spam.
You tried using login-help? https://dash.cloudflare.com/login-help
Chaika
01/09/2024, 6:49 PMThere's an option on that for "I cannot recieve emails from Cloudflare to this address"
j
jameskocsis_98419
01/09/2024, 6:49 PMYes. That's the form that requires email confirmation, but i am not getting the emails. And they are not in spam.
jameskocsis_98419
01/09/2024, 6:50 PMi'll geve that a tick and try again
jameskocsis_98419
01/09/2024, 6:54 PMLooks like that worked. Thanks for calling out the obvious to my blind eye 🤪
jameskocsis_98419
01/09/2024, 10:48 PMI received the automated ticket email but no follow-up yet. Any idea of ETA? I understand prioritization, but just wondering how long a response usually takes for something menial like this. Again, I am unable to login, so cannot keep tabs on ticket status.