clearspace

Parent invited to Cheung family is showing up as "Unknown Parent" despite sharing her name after being invited

CleanShot 2026-09-09 at 04.37.25@2x.png

CleanShot 2026-09-09 at 04.38.55@2x.png

Name in admin family page shows up as *UXZb54m6*

<https://ozone-admin-virid.vercel.app/families/3bab96f1-bf85-4973-acb5-223a73747c83|ozone-admin-virid.vercel.app/families/…>

In Outreach Queue showed up as "Unknown Parent" this morning

Royce Branning created a high priority On-Call Investigation <https://linear.app/clearspaceorg/issue/CLE-803/parent-showing-up-as-unknown-parent-after-invite|CLE-803> Parent showing up as Unknown Parent after invite

Marking this ticket as duplicate of <https://linear.app/clearspaceorg/issue/CLE-707/second-parent-addition-in-frosch-family-didnt-get-named|CLE-707 Second Parent Addition in Frosch Family didn't get named> - will check in with <@U0AAU8L09RR> on status

Oliver Hill - changed status to Done for ENG-43 Second Parent Addition in Frosch Family didn't get named