Ward Jones had a 1hr Roblox rule but played 1.5 ho...
# general
r
Ward Jones had a 1hr Roblox rule but played 1.5 hours, no overrides. Might be offline? Or same issue as above?
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l
Royce Branning created a high priority On-Call Investigation CLE-776 Roblox time limit exceeded without override
r
If we have the shield linking flow in this would be a good time to walk them through it. I'm thinking something like: "the rule blocked but it looks like roblox has some offline functionality as well so the best approach will be to add a dedicated shield."
this is what I'd like to send, not sure if it will work (because of shield linking flow): Eleanor's new Project Makeover limit worked well - Project Makeover stayed to just 31m yesterday 👏 Louisa had first real iPad activity come through too: Roblox (52m). This confirms that her device is all set up ✅ Ward's new 1-hour Roblox limit looks like it kicked in, but he still managed to stay on Roblox for 1h 31m 🤔 I don't see any parent overrides that would explain this so there is probably some offline functionality in the Roblox app that explain the additional 30 minutes. To address this, I recommend setting up an additional blocking mechanism called a "shield" want me to walk you through setting this up?
m
This looks like offline play, we were actively trying to block roblox but it seems like he was able to still use it offline. There also might be a bug in how we attribute unknown gaming time to a blocked activity but not certain. We should recommend offline protection. This is the shield token collection link clearspace.org/a/link-app?activityId=…&activityName=Roblox and I think katherine has the correct app version for it
l
Oliver Hill - changed status to Done for ENG-79 Roblox time limit exceeded without override