Leimkuhler still had no device reporting yesterday, what does our learning from CLE-715 iPhone disconnect missing for Leimkuhler family tell us about what we can say about this? I read through the ticket but don't fully understand what the right way to handle is. For now I cancelled the observation agent morning notice. Let's draft a delayed one to send out first thing in the morning.

Right now we just send in app notifications about kids disconnecting and since they didn't have the app we sent nothing. Mike has a task to send that event as an SMS. I'm open to doing something manual in the meantime for this family but that's the plan going forward.

Yeah I want to basically write the observation report that explains that the device was actually disconnected is that is the case - is that true?

Yeah and that if they go into the app on the kids phone there's a button to reconnect and that should fix it