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hey all - we are having some issues with ACF2021 a...
# adobe
r
hey all - we are having some issues with ACF2021 and servers not activating to enterprise edition. We use AWS ECS using fargate, and for instance when I bring up 6 instances, some of the will activate properly, and some will not. I’ll post in this thread what our logs look like - but the biggest clue we believe we have is that when it fails we see an error message like 
An error has occurred while generating UUID.
right before 
Failed to contact the Adobe Licensing server: java.lang.NullPointerException
and 
The license POST request has failed. Status Code: 400 Reason: Bad Request
. Does this ring a bell with anyone? 🧵
Here is what a log file looks like when the instance activates properly:
Copy code
May 20, 2022 02:59:46 AM Information [main] - Starting logging...
May 20, 2022 02:59:46 AM Information [main] - Starting license...
May 20, 2022 02:59:48 AM Information [main] - /usr/local/lib/serverHome/WEB-INF/cfusion/logs/license.log initialized
May 20, 2022 02:59:48 AM Error [main] - The activation status is invalid.
May 20, 2022 02:59:48 AM Information [main] - Verifying connectivity to Adobe Licensing server.
May 20, 2022 02:59:49 AM Information [main] - ColdFusion is not activated. Attempting activation now.
May 20, 2022 02:59:49 AM Information [main] - Fetching scenario key from Adobe Licensing server.
May 20, 2022 02:59:50 AM Information [main] - Enterprise Edition enabledMay 20, 2022 02:59:46 AM Information [main] - Starting logging...
May 20, 2022 02:59:46 AM Information [main] - Starting license...
May 20, 2022 02:59:48 AM Information [main] - /usr/local/lib/serverHome/WEB-INF/cfusion/logs/license.log initialized
May 20, 2022 02:59:48 AM Error [main] - The activation status is invalid.
May 20, 2022 02:59:48 AM Information [main] - Verifying connectivity to Adobe Licensing server.
May 20, 2022 02:59:49 AM Information [main] - ColdFusion is not activated. Attempting activation now.
May 20, 2022 02:59:49 AM Information [main] - Fetching scenario key from Adobe Licensing server.
May 20, 2022 02:59:50 AM Information [main] - Enterprise Edition enabled
and here is what the logs look like when it does not work:
Copy code
May 25, 2022 19:06:43 PM Information [main] - Starting logging...
May 25, 2022 19:06:43 PM Information [main] - Starting license...
May 25, 2022 19:06:45 PM Information [main] - /usr/local/lib/serverHome/WEB-INF/cfusion/logs/license.log initialized
May 25, 2022 19:06:45 PM Error [main] - An error has occurred while generating UUID.
May 25, 2022 19:06:45 PM Error [main] - The activation status is invalid.
May 25, 2022 19:06:45 PM Information [main] - Verifying connectivity to Adobe Licensing server.
May 25, 2022 19:06:46 PM Information [main] - ColdFusion is not activated. Attempting activation now.
May 25, 2022 19:06:46 PM Information [main] - Fetching scenario key from Adobe Licensing server.
May 25, 2022 19:06:47 PM Error [main] - The license POST request has failed. Status Code: 400 Reason: Bad Request
May 25, 2022 19:06:47 PM Error [main] - Failed to contact the Adobe Licensing server: java.lang.NullPointerException
May 25, 2022 19:06:52 PM Error [main] - The license POST request has failed. Status Code: 400 Reason: Bad Request
May 25, 2022 19:06:52 PM Error [main] - Failed to contact the Adobe Licensing server: java.lang.NullPointerException
May 25, 2022 19:06:57 PM Error [main] - The license POST request has failed. Status Code: 400 Reason: Bad Request
May 25, 2022 19:06:57 PM Error [main] - Failed to contact the Adobe Licensing server: java.lang.NullPointerException
May 25, 2022 19:06:57 PM Error [main] - An error has occurred while generating UUID.
May 25, 2022 19:06:57 PM Information [main] - Evaluation Edition enabled
my best hypothesis is that the error message about the uuid is ACF trying to generate a unique identifier for the server that then gets passed into the activation request, and since its missing, thats why we are getting a 400. But I don’t have anything to go on about why it would fail to generate that uuid. I suspect its probably a generic error message and its doing more than just generating a uuid. I have reached out to adobe support and im waiting on answers, but thought id check here to see if anyone else had seen this while I wait. The servers that work and the ones that dont are identical in every way I can think of. Docker images are identical, configuration is identical.
m
Hi Ryan, what email did you use to contact Adobe support? I just want to make sure it gets through. I think the Fargate service is new enough that there might be some operational issues in how it is handling CF in a container that we need to work out and figure out.
r
we have been using fargate for ACF10 for years, I really don’t believe that it is related, but I wanted to mention it for completeness. I originally contacted cfsup@adobe.com, my case number is #69772
I really appreciate you making sure though - we are pretty blocked by it
m
ok perfect that's the address I would have suggested. huh, so I totally thought fargate was a new thing, but I guess I just didn't pay enough attention to it until recently 🙂
d
@ryanguill we had this issue (not fargate) but had something similar. When you go to do the activation, the process uses a callback to the local server. The kicker here is that it uses http:// instead of just using //.... which means that if you server only run on a SSL, you will NOT be able to register the copy. Adobe is aware of this however I have NOT seen an updates that they fixed this. The only way we were about to get around this to update apache to support http:// for 10 minutes. Once the activation goes thru, we were about to at least create a file which got sent to Adobe for registration. Again, not sure if this is exactly it but it reads like it does especially the 'the license post request' error. Hope that helps.
r
@drewnathanson thanks for that - ill explore that some more, but im not sure that fits for our case because some of our instances are working and some arent with the exact same configuration. But ill def keep this in the back of my mind
b
@ryanguill Did you get a reply back from Adobe support on this?
r
Nope. Finally got an answer today after not hearing anything for 5 days that they’ve ” escalated this issue with highest priority possible” and working on it, but no answers yet.
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