# cfml-general

Sterling Hallfors

02/22/2022, 5:08 PM
Hi all, I am running into an issue getting ColdFusion2021 to recognize a PDF Service Manager in one of my production environments. Here is the main issue I am having. Note: I have this running properly on another server with the same CF Install and same web configuration of the PDFgServlet. I have installed (and re-installed for thoroughness) the Add-On Service and made sure the PDFgServlet is in place. Additionally, form the CF Admin I see that the PDF Service is verified (1st image). However, when using the <cfhtmltopdf> tag, I get the following error saying there are no available Service Managers (2nd image, CF Dump). I was hoping someone here might be able to steer me in the direction of something else I could check on my server that would cause CF to throw this error even when the Service Manager is verified in the admin.


02/22/2022, 8:14 PM
You need to first start the Add-on service and then CF in order to make it work.

Sterling Hallfors

02/22/2022, 8:52 PM
@priyank_adobe, In order, I stopped both the Add-On Service & CF services, then started the Add-On Service, then started the CF service. Testing again I get the same result.


02/25/2022, 10:07 PM
@priyank_adobe - We resolved the issue but unfortunately had to do a server uninstall/reinstall to fix it. As we are in the setup mode, the nuclear option was the fastest way to resolve the issue.