Has anyone had an issue where a package uninstalls...
# adobem
Mike Greider
03/06/2025, 2:54 AMHas anyone had an issue where a package uninstalls after a server reboot? We are on Win22 and CF23 and every time we reboot one of our servers, the pmtagent is uninstalled. It installs like normal via the CF administrator. No issues after a service restart, only a full server reboot.
Mike Greider
03/06/2025, 2:54 AMWhen installed, I get the regular log message:
Mike Greider
03/06/2025, 2:54 AM Copy code
"Information","http-nio-8500-exec-8","01/18/25","23:05:51","cfadmin","Package pmtagent started..."Mike Greider
03/06/2025, 2:54 AMWhen the server reboots, I see this
Mike Greider
03/06/2025, 2:55 AM Copy code
"Information","main","01/19/25","21:50:34","","pmtagent package will not be deployed as it is not installed."s
Satyam Mishra
03/07/2025, 6:02 PMwhat does cfpm-audit.log shows ?
m
Mike Greider
03/07/2025, 6:05 PMI do see some entries that mention pmtagent. The server restarted last night at 2:15ish AM
Mike Greider
03/07/2025, 6:05 PM Copy code
"Information","FelixStartLevel","03/07/25","02:17:19","","ServiceRegistration for package : pmtagent started"Mike Greider
03/07/2025, 6:07 PMThen nothing again until I logged in at 7:19 to install it again (because it was uninstalled again)
Copy code
"Information","http-nio-8500-exec-1","03/07/25","07:19:09","cfadmin","The following packages will be installed : pmtagent:2023.0.12.330713"
"Information","http-nio-8500-exec-1","03/07/25","07:19:09","cfadmin","Deploying bundle : pmtagent"s
Satyam Mishra
03/07/2025, 6:40 PMAssuming it is not production system..You can try purging felix-cache and restart cf-server
m
Mike Greider
03/07/2025, 6:42 PMIt is a production server, but it's behind a load balancer, so it's fine for us to do this. I'll do that now
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Mike Greider
03/07/2025, 6:50 PMCleared the felix-cache and restarted the server. Felix-cache re-populated as expected. The pmtagent is missing again, nothing in the cfpm-audit.log for pmtagent since re-installed at 7:19 above
Mike Greider
03/07/2025, 6:54 PMJust tested with a regular CF service restart and pmtagent lost through a service restart this time
Mike Greider
03/07/2025, 8:06 PMFor those reading this later, Satyam and I worked on this offline. Not 100% sure which one of these steps resolved the issue, but here is the series of events that eventually led it to be resolved:
1. I uninstalled pmtagent, rebooted the whole VM, started fresh. This is Win22, CF23, HF12
2. Installed one older version of the pmtagent. This error out, saying it needed to revert the core back to HF11, which is did behind the scenes.
3. The server didn't start, as the jvm.config was no longer pointing to the right JVM. It looked like it took the most recent backup copy to me.
4. I reinstalled HF12, started everything.
5. Went back into CF admin and pmtagent was still installed, and still on the older version. Updated to the latest version.
6. That was it. It now persists through restarts and reboots
🤨 1
Mike Greider
03/07/2025, 8:06 PMThank you Satyam for the assistance!
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