So we ran the CF 2021 auto-lockdown tool, and the ...
# adobeb
bendur
08/11/2023, 9:00 PMSo we ran the CF 2021 auto-lockdown tool, and the status bar says it’s at 100% but it doesn’t seem to be actually done. There’s no success message or fatal error message on the screen or in the logs and I can’t close the window. Has anyone else seen this?
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Dave Merrill
08/11/2023, 9:03 PMWatching...
We haven't used it yet, but plan to on a new server we're setting up.
Let us know how that resolves.
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bendur
08/11/2023, 9:12 PMyeah it’s just sitting there, no idea what’s going on. The permissions for our web root are all wrong now, so I assume it is not actually done. Nothing in the logs for 30 minutes now.
bendur
08/11/2023, 9:23 PMrebooted and trying to run the lockdown tool again
bendur
08/11/2023, 9:40 PMYeah, same thing kinda. Just sits there at 100% but it’s clearly not done because permissions on our web root are all screwed up.
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cfvonner
08/11/2023, 9:49 PMI ran into that myself when I went to upgrade our production system from CF 2018. Had no problems with our staging system, so it was unexpected. I retried a couple of times with the same result. Since I had run the lockdown tool on CF2018, the file system part it was working on adjusting permissions for was already set properly - so I just ran the Web Connector tool manually and everything seems to be ok.
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bendur
08/11/2023, 9:49 PMThat’s good to know, we are doing the same thing (upgrading from 2018).
bendur
08/12/2023, 12:27 AMThe tool never ended up working. Ended up manually fixing permissions, removing the CF 2018 ISAPI tomcat module from IIS, running the connector, manually updating related virtual directories.
bendur
08/12/2023, 12:27 AMI don’t know if I even want to try running it on prod, lol
bendur
08/13/2023, 11:48 PMFollow-up: tried it on prod and had the same issue. Had to rebuild permissions and do stuff manually. Weird.
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Dave Merrill
08/14/2023, 1:03 PMAnd, I have to say, unwelcome.
Dave Merrill
08/14/2023, 1:03 PM@bendur @cfvonner Did either of you run this by Adobe? If so, any response?
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bendur
08/14/2023, 4:16 PMI did not, probably should have I suppose.
bendur
08/14/2023, 4:17 PMWas kind of hoping they would read this thread.
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Dave Merrill
08/14/2023, 6:01 PMMmmm. @Mark Takata (Adobe) Any ideas?
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Mark Takata (Adobe)
08/14/2023, 7:22 PMPlease email cfsup@adobe.com with the issue, the lockdown tool should work...
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