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I have asked for help from the inproduct chat over...
# general
j
I have asked for help from the inproduct chat over 72 hours ago and received 0 response
message has been deleted
this person is on a non .com domain, and could not book. gets this error from the UI. this same thing happened a few days ago with someone on a custom domain as well. can someone look into this please? I would not post this here if I h ad received in product assistance
p
hey @Jahed Momand sorry for that. we literally just switched from intercom to zendesk and havent moved every support person over
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j
that explains the subtle change in UX heh
i thought so
p
uhm looking at your issue right now
yeah i reactivated intercom
sorry about that
b
Yep I just confirmed that your chat got lost in the move
Could you send your link? I can investigate
j
this error has happened with @envadiv.com and @holo.host domains
p
I was able to book you
weird
error doesnt happen to me
j
i am able to reproduce it with the person's email
i dont want to post the dm here as its their email but can dm it
b
Yeah makes sense, the error that shows up on my end is that it's saying you're not available when the booking goes through
p
ok sure, can you DM @Bailey?
b
Can you email support@cal.com instead? This will require further investigation
j
btw this is the console rror
message has been deleted
will email support now
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b
Thank you, I'll get the dev team on this right away
j
message has been deleted
p
I reactivated intercom again. you should see the correct chat bubble for now where support is active
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