Hello Botpress Community, I need technical assistance with my AI agent, CONSULTOR OEA IA. I uploaded a PDF document named "Res 015 -OEA Exportadores.pdf", containing Colombia's Resolution 000015 of 2016. The document appears in my knowledge base and is marked as indexed. However, when I use the search_knowledge tool, it cannot retrieve any information from this document. I tested searches such as: - Resolución 000015 de 2016 - Artículo 4 - Controles de acceso físico Instead of retrieving the OEA document, the search returns unrelated Botpress Viber documentation. The PDF contains selectable text, so it is not simply a scanned document. Could someone help me verify: 1. Whether this document is actually included in the knowledge base used by my agent. 2. Whether its text was correctly extracted and indexed. 3. Why the search returns unrelated Viber documentation. 4. Whether it is possible to safely reindex only this document. IMPORTANT: Please do not recommend deleting or rebuilding my agent. I want to preserve my existing agent, playbooks, instructions, and all uploaded documents. Thank you for your help.

I can help troubleshoot this without rebuilding your agent. I’ll verify the PDF’s indexing and extracted content, check whether search_knowledge targets the correct knowledge base, and identify why unrelated Viber documentation is being returned. We can then address the issue while preserving your existing setup. @prehistoric-rainbow-65377

Thank you for your help. I appreciate your willingness to investigate this issue. Please preserve my existing agent, CONSULTOR OEA IA, including all its instructions, playbooks, knowledge documents, and configurations. I would prefer to identify and fix the specific retrieval or indexing problem without deleting, replacing, or rebuilding anything. Please let me know what you find and before making any changes, explain the proposed solution so I can approve it. Thank you!

Absolutely. I’ll preserve your existing agent and all its configurations. I’ll begin with read-only checks of the knowledge base, document indexing, and search logs. Based on the findings, I’ll explain the proposed fix and obtain your approval before making any changes. @prehistoric-rainbow-65377