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Existing WhatsApp Business number marked “Not elig...
# 🤝help
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Hi Botpress team, I’m trying to connect my existing WhatsApp Business App number to Botpress using coexistence, while keeping the WhatsApp Business app and chat history. During Meta Embedded Signup, the correct number (+54 9 3571 62-4485) appears under the WABA “tucolchon.com.ar”, but Meta marks it as “No cumple los requisitos” (“Doesn’t meet the requirements”), so I cannot continue. What I have already verified: * The number has been actively used in the WhatsApp Business App for several years. * The WhatsApp Business App is updated. * The WABA account is approved. * The phone number is connected and has high quality status. * My Meta user has full access to the WhatsApp account. * I am using the official Botpress OAuth connection. Technical information: * Meta Business ID: 2318360515059205 * WABA ID: 437270652803638 * Botpress Bot ID: a4e1925f-07c7-411d-b0bb-5625cf055a0f * Workspace ID: workspace_01M1PDBVP8SDJPDMQCTJEE0C5K * OAuth Session ID: 01a0cab9-7095-7520-8043-e693422cb069 Could you please check the OAuth/Meta logs and help escalate this coexistence eligibility issue to Meta? I do not want to migrate, delete, deregister, or replace the existing number because I need to preserve the WhatsApp Business App and its chat history. https://cdn.discordapp.com/attachments/1552065024879624212/1552065025202724864/0ab2d056-760c-475e-8dcb-3067876b31ef.png?ex=6ab440b1&is=6ab2ef31&hm=001e159a26c2559742284d0de1a5d45476fa85987aa443a5fc2c0e153dde7c87&
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