Hi, I’m having a reproducible issue with the new Botpress Desk human handoff. The flow works like this: bot → human agent in Desk → human replies → ticket is closed. After closing the ticket, Botpress shows: “SUSHI closed the conversation. I will continue assisting you.” However, sometimes the bot does not resume responding after that. New user messages are delivered, but the bot stays silent. I reproduced the issue in both Webchat and WhatsApp Sandbox, so it does not seem to be WhatsApp-specific. Starting a new conversation/session makes the bot work again. Is this a known issue with the new Desk handoff? What is the correct way to return control to the bot after closing a ticket?

Hi, I’m having a reproducible issue with the new Botpress Desk human handoff. The flow works like this: bot → human agent in Desk → human replies → ticket is closed. After closing the ticket, Botpress shows: “SUSHI closed the conversation. I will continue assisting you.” However, sometimes the bot does not resume responding after that. New user messages are delivered, but the bot stays silent. I reproduced the issue in both Webchat and WhatsApp Sandbox, so it does not seem to be WhatsApp-specific. Starting a new conversation/session makes the bot work again. Is this a known issue with the new Desk handoff? What is the correct way to return control to the bot after closing a ticket? @swift-telephone-13470