Hi Botpress team,
I have an invoice in my Botpress workspace that is currently showing as VOID, and I would like to pay the amount now.
The payment became void because the invoice/charge was unexpected. I did not receive any prior notice or notification that this amount was going to be charged. The invoice was issued and the payment was attempted directly on my credit card without advance notice, so I was not prepared for the charge at that time.
I have now arranged the payment and would like to settle the invoice as soon as possible.
I have also sent an email to the Billing team regarding this issue, but I have not received any reply yet. That is why I am reaching out here on Discord for assistance.
Could you please advise how I can retry the payment, or reissue/reopen the voided invoice so I can pay it?
Also, for future invoices, I would appreciate receiving advance notice before a charge is attempted on my credit card, especially for unexpected usage-related charges.
I can provide my Workspace ID, invoice number, and screenshot privately if needed.
Thank you for your assistance.