Problem: The agent is showing “Unpublished changes”, but the “Publish changes” button/option is not visible anywhere — including the Overview page, Get ready to go live checklist, top-right section, or the All agents (3-dots) menu.
Expected: The “Publish changes” button/option should be available so the changes can be published and reflected in the live webchat.
Steps already tried:
Hard refresh (Ctrl + Shift + R)
Zoomed out to 80–90%
Maximized the browser window
Tried Incognito mode
Disabled extensions
Checked different pages, including Overview, Channels, and All agents
Workspace: Piet’s workspace (Community plan)
Agent: JP & Tax Associates
Agent URL: Please paste the exact URL from the browser address bar here (the agent page URL).
Browser/OS: Chrome on Linux
Approximate time: Today