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Botpress response not delivered to Instagram inbox
# 🤝help
c
Hi everyone, I created a bot in Botpress and connected it with my Instagram account. The bot is live, but I’m facing an issue where responses are not always delivered to Instagram. When a user asks a question, the bot uses the Autonomous Node to generate a reply. In the Botpress conversation logs, I can see that the bot has generated and sent the response successfully. However, when I check the Instagram inbox, the reply is not showing there. It seems like the response is being generated inside Botpress but is not actually being delivered to Instagram. Has anyone faced a similar issue with Botpress and Instagram integration? Any suggestions on how to troubleshoot or fix this would be really helpful. Thanks!
a
Sounds like the bot is replying in Botpress, but the message isn't making it to Instagram. I've helped troubleshoot similar integration issues and can help pinpoint where it's breaking. Does it happen with every conversation or just some of them? @chilly-fountain-94043
c
@User some of them
a
Alright, that sounds more like an intermittent delivery issue than a Botpress issue. I'd check the channel logs and Meta webhook/API errors to see what's blocking those replies. @chilly-fountain-94043
c
@quiet-ability-21426 Let me know when you are available
@quiet-ability-21426 i'm facing this issue from last 15 days
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