Thank you for your feedback.
The general idea is the following:
The user receives the chatbot link by SMS.
If they have a question, they click the link and open the chatbot.
The chatbot is supposed to know the name of the medical place and the type of device given to the patient.
At the end of the conversation, the practice name, the device type, and the messages sent by the user are sent to Zapier (a connector) in order to be stored in a Google Sheet.
The method I tried — which may not be the right one — was the following:
Each patient had a personalized link containing the location and the device reference in the URL.
This link redirected to an HTML page.
But then I got stuck, because Botpress does not retrieve the URL parameters, so it cannot pass them along afterwards.
I’m not sure if this explanation is very clear, but I really appreciate your help 🙂